Mission & Values
To exceed expectations while delivering high quality cost-effective healthcare with courtesy and compassion. Become a Regional Medical Center by expanding existing services and adding new services along with recruitment of physicians. We will reduce outmigration and enhance our image.
We will distinguish ourselves as the healthcare provider of choice and employer of choice in the River Valley recognized for our shared values and commitment to excellence.
Communication, Teamwork, Safety, Quality, Compassion, Respect, and Integrity.
Teamwork & Communication are the rails because they hold everything together. They become the means by which our values are actuated.
Integrity is the bottom rung because it is most foundational. Everything else is built upon integrity and it serves as the basis for our every transaction.
Respect is next because it is built upon the firm base of Integrity. It qualifies all relationships within the organization, including patient, visitor, staff, physician, and supplier.
Safety is the top rung because it is our preeminent concern. Before any decision is made, before any action is taken, the question is asked and answered, “Is it safe?”
Quality is just under Safety because we also pursue the highest quality of care in accordance with the best available evidence-based practice so that our patients will get better sooner and stay better longer.
Finally, Compassion is right in the middle because it is our principle motivation. It is the reason why we are in the business of healthcare and we work every day to make sure our heart stays in what we do.
Based upon these shared values, we work to ascend the ladder of commitment to keep our promise of better health for our community.
CORPORATE STANDARDS OF EXCELLENCE FOR STAFF
SERVICE – We are committed to exceeding the expectations of our patients, patient families and our co-workers in a helpful and courteous manner.
QUALITY - We strive to do things right the first time and continually look for ways to improve.
INTEGRITY – We perform our jobs in an ethical manner, with honesty, sincerity, and respect for others. We value diversity, recognizing and honoring the differences among others.
RESPONSIBILITY – We do what we say we are going to do and take ownership of our work and our behavior.
TIMELINESS – We promptly respond to patients because they are our highest priority; we meet or exceed all deadlines and help our co-workers do the same.
PROFESSIONALISM – We consistently demonstrate behavior that is work emulating and reflects well on the organization.
TEAMWORK – We work and communicate effectively with others to get the job done and to bring out the best in each other and the organization.
RESOURCEFULNESS – We search for the best ways to respond to our patients needs because we know we do not stand alone in the marketplace.
FISCAL RESPONSIBILITY - We use our resources wisely and efficiently to achieve our goals.
DEVELOPMENT – We are dedicated to enhancing our professional and personal knowledge and skills, and to assisting our co-workers in their development efforts.